Terms of Service

These Terms of Service (“Terms”) govern your use of the EveryRing platform and AI receptionist service (“Service”) provided by EveryRing Pty Ltd (ABN 65 366 917 788) (“EveryRing”, “we”, “us”, or “our”), a company registered in New South Wales, Australia. By creating an account or using the Service you agree to be bound by these Terms.

1. The Service

EveryRing provides an AI-powered telephone answering and receptionist service. When a call to your nominated number is not answered within a set number of rings, the call is forwarded to EveryRing’s AI, which answers, captures caller details, and (depending on your plan) books appointments and sends you an SMS summary.

We strive for high availability but do not guarantee uninterrupted service. Scheduled maintenance and force-majeure events may cause temporary interruptions.

2. Accounts and Eligibility

• You must be at least 18 years old and have the authority to bind your business to these Terms.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
• You must provide accurate and complete information when registering and keep it up to date.
• One account per business. You may not share login credentials across businesses.

3. Plans, Billing, and Payment

• Subscription fees are billed monthly in advance in Australian dollars (AUD), exclusive of GST.
• GST (10%) will be added to all invoices issued to Australian customers.
• Per-call overage charges apply once your plan’s included call volume is exceeded, at the rates shown on the pricing page.
• Payments are processed by Stripe. By subscribing you authorise us to charge your nominated payment method on a recurring basis.
• If a payment fails we will retry twice over 7 days. If payment remains outstanding your account may be suspended.
• All fees are non-refundable except as expressly stated in these Terms or required by Australian Consumer Law.

4. Free Trial

New accounts receive a 14-day free trial with no credit card required. At the end of the trial period you must enter payment details to continue using the Service. If you do not, your account will be downgraded and call answering will stop.

5. Your Responsibilities

• Call recording disclosure. You are solely responsible for complying with all applicable laws regarding the recording and monitoring of telephone calls, including any obligation to notify callers that their call is being recorded.
• Lawful use. You may not use the Service for any unlawful purpose, to harass or defraud callers, or in any manner that violates these Terms.
• Accurate information. You are responsible for the accuracy of any business information, greetings, or scripts you configure within the Service.
• Security. You must promptly notify us if you suspect any unauthorised access to your account.

6. Acceptable Use

You must not use the Service to:

• Conduct or facilitate illegal activity.
• Transmit spam, unsolicited messages, or conduct automated outbound calling campaigns.
• Impersonate any person or entity.
• Interfere with or disrupt the Service or our infrastructure.
• Reverse-engineer, decompile, or attempt to extract source code from the Service.

We reserve the right to suspend accounts that violate these terms without notice.

7. Intellectual Property

EveryRing and its licensors retain all intellectual property rights in the Service, including software, AI models, and branding. These Terms do not grant you any rights to our intellectual property other than a limited, non-exclusive licence to use the Service for your own business purposes during your subscription.

You retain ownership of your business data, call transcripts, and any content you provide. You grant us a limited licence to use that data to operate and improve the Service.

8. AI Limitations

The AI may occasionally misunderstand callers, provide inaccurate information, or fail to book an appointment correctly. You should review call summaries promptly and follow up with callers when appropriate. EveryRing is not liable for any loss arising from AI errors or omissions.

9. Limitation of Liability

To the maximum extent permitted by law, EveryRing’s total liability to you for any claim arising under or in connection with these Terms is limited to the fees you paid in the 3 months immediately preceding the event giving rise to the claim.

We are not liable for any indirect, consequential, special, incidental, or punitive damages, including lost profits or lost business opportunities, even if we have been advised of the possibility of such damages.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under the Australian Consumer Law, including any applicable consumer guarantees.

10. Cancellation and Termination

• You may cancel your subscription at any time from the billing settings page. Cancellation takes effect at the end of the current billing period; no partial-month refunds are issued.
• We may terminate or suspend your account immediately if you breach these Terms, fail to pay, or if we are required to do so by law.
• On termination, you may export your call data for 30 days, after which it will be deleted in accordance with our Privacy Policy.

11. Changes to the Service and Terms

We may update these Terms from time to time. We will provide at least 14 days’ notice of material changes by email. Your continued use of the Service after that date constitutes acceptance of the updated Terms. We may also update, modify, or discontinue features of the Service with reasonable notice.

12. Governing Law and Disputes

These Terms are governed by the laws of New South Wales, Australia. Any dispute that cannot be resolved by mutual agreement will be subject to the exclusive jurisdiction of the courts of New South Wales.

13. Contact

For questions about these Terms, contact us at [email protected].